Digital Support Workers

IT Digital Support Assistants

Are you tech savvy? We are looking for confident volunteers to support people in our community get online! Our IT learning centre is open Monday – Friday 9am – 5pm for all to use but for some the computer and internet can be a daunting prospect.

With so much responsibility of communication being placed online now, it can seem an intimidating feat to overcome. We need volunteers who are comfortable to support everyone regardless of background through the baby-steps of IT. You might not be asked much, just to help set up an email account or how to check the weather but it can make a big difference to someone’s independence.


IT/Digital Support volunteers will be on hand support to our employability team, you will assist our service users in the use of our IT systems as well as Microsoft Operating systems and word processing. Cranhill Development Trust offers a holistic service based on a relaxed and informal working environment.  Our volunteers are central to the service offer we provide.

Duties and Responsibilities

  • To assist our work club members with their computer skills
  • To assist work club members navigate our IT systems as well as Microsoft Operating systems and Word Processing
  • Assist our work club members in job searches and writing applications forms
  • Assist work club members in navigating Universal Jobmatch and creating emails accounts
  • Registering new work club members for Glasgow Kelvin College Accounts

This role would suit you if

  • You are friendly and approachable
  • You are patient and have good listening skills
  • You are computer literate and competent using Microsoft Office/navigating the internet and creating email accounts
  • You have a flexible approach to work (i.e. you are able to work well in a team however can take initiative and be proactive)
  • If you are looking for experience for your CV


  • You have some free time in which you would like to help a local community organisation.
  • You are interested in working in this sector.